Shipping policy
Shipping Policy
At Decormeup, we strive to provide a seamless and efficient shipping experience for our valued customers. Please read our shipping policy carefully to understand the details of our shipping process.
1. Processing Time:
- Orders are typically processed within 1-3 business days from the date of purchase.
- Customised or made-to-order items may have longer processing times, and the specific details will be communicated to you during the ordering process.
2. Shipping Methods:
- We partner with reputable shipping carriers to ensure reliable and timely delivery of your products.
- The available shipping methods will be displayed during the checkout process.
- Please note that some products may require specialised handling or shipping arrangements due to their size, fragility, or weight. In such cases, additional fees or extended delivery times may apply.
3. Shipping Destinations:
- We currently offer shipping within the United Kingdom.
- For international orders, please be aware that customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please consult your local customs office for more information.
4. Shipping Costs:
- Shipping costs are calculated based on factors such as the weight, size, and destination of the package.
- The shipping costs will be clearly displayed during the checkout process before you confirm your order.
5. Shipment Tracking:
- Once your order is shipped, you will receive a confirmation email containing tracking information.
- You can use the provided tracking number to monitor the progress of your shipment on the respective carrier's website.
6. Delivery Time:
- Delivery times vary depending on the shipping method and destination.
- Estimated delivery times will be provided during the checkout process and on the product pages and are calculated from the date of shipment.
- Please note that unforeseen circumstances, such as weather conditions or customs delays, may occasionally impact delivery times. However, we will make every effort to keep you informed and minimise any potential delays.
7. Delivery Inspection:
- Upon receiving your order, please inspect the package for any signs of damage or tampering.
- If you notice any issues, please document them with photographs and contact our customer support within 5 days of delivery to report the problem.
8. Order Modifications and Address Changes:
- Once an order is placed, modifications or changes to the shipping address may not be possible. Please review your order details carefully before finalising your purchase.
9. Lost or Damaged Shipments:
- In the rare event that your shipment is lost or arrives damaged, please contact our customer support immediately. We will work with you to resolve the issue and initiate the necessary steps for a replacement or refund, depending on the circumstances.
Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on our website.
If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team. We are here to ensure your satisfaction and provide you with a smooth shipping experience.
Last updated: 1/06/2023
At Decormeup, we strive to provide a seamless and efficient shipping experience for our valued customers. Please read our shipping policy carefully to understand the details of our shipping process.
1. Processing Time:
- Orders are typically processed within 1-3 business days from the date of purchase.
- Customised or made-to-order items may have longer processing times, and the specific details will be communicated to you during the ordering process.
2. Shipping Methods:
- We partner with reputable shipping carriers to ensure reliable and timely delivery of your products.
- The available shipping methods will be displayed during the checkout process.
- Please note that some products may require specialised handling or shipping arrangements due to their size, fragility, or weight. In such cases, additional fees or extended delivery times may apply.
3. Shipping Destinations:
- We currently offer shipping within the United Kingdom.
- For international orders, please be aware that customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please consult your local customs office for more information.
4. Shipping Costs:
- Shipping costs are calculated based on factors such as the weight, size, and destination of the package.
- The shipping costs will be clearly displayed during the checkout process before you confirm your order.
5. Shipment Tracking:
- Once your order is shipped, you will receive a confirmation email containing tracking information.
- You can use the provided tracking number to monitor the progress of your shipment on the respective carrier's website.
6. Delivery Time:
- Delivery times vary depending on the shipping method and destination.
- Estimated delivery times will be provided during the checkout process and on the product pages and are calculated from the date of shipment.
- Please note that unforeseen circumstances, such as weather conditions or customs delays, may occasionally impact delivery times. However, we will make every effort to keep you informed and minimise any potential delays.
7. Delivery Inspection:
- Upon receiving your order, please inspect the package for any signs of damage or tampering.
- If you notice any issues, please document them with photographs and contact our customer support within 5 days of delivery to report the problem.
8. Order Modifications and Address Changes:
- Once an order is placed, modifications or changes to the shipping address may not be possible. Please review your order details carefully before finalising your purchase.
9. Lost or Damaged Shipments:
- In the rare event that your shipment is lost or arrives damaged, please contact our customer support immediately. We will work with you to resolve the issue and initiate the necessary steps for a replacement or refund, depending on the circumstances.
Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on our website.
If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team. We are here to ensure your satisfaction and provide you with a smooth shipping experience.
Last updated: 1/06/2023